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Carilion Opens “Riverside 3”

Riverside 3
Riverside 3

Carilion Clinic opened the doors and dedicated the cornerstone of “Riverside 3” on Thursday – the newest facility to open in the Riverside Center.

The building is five stories with the ground floor featuring a Cafe and Guest and Volunteer Services area.

There is covered parking on the lower floor for bicycles, and showers for employees who choose to commute to work by bicycle.

The first professional practice to move into the building will be Carilion’s Bone and Joint Center, located on the first floor, which plans to open on September 14th. Other services moving into the building include:  Internal Medicine, Gastroenterology, Neuorsurgery, Physicial Medicine, Neurology and Surgery, along with imaging and laboratory services.

With the centralized location of many physicians and specialties, Carilion will begin to realize one of the key visions they have for their clinic: “physicians side-by-side providing well-coordinated, interdisciplinary care to improve care and outcomes.”

Carilion spokesman Eric Earnhart added that, “Beyond benefiting from more coordinated care, our patients will experience a new level of service from the moment they call to make an appointment. Once the practice moves are complete, a centralized scheduling system will ensure patients are seen by their physician in an efficient and timely manner. The enhanced experience will continue as patients arrive at Riverside 3 for their appointments. From the moment they step into the building, they will be warmly welcomed and escorted throughout the building by volunteers.”

Other amenities of the Riverside 3 facility include:

– A Health Information Center with computers where patients and their loved ones can access condition-specific online learning materials.

– Assisted parking for patients needing help getting to their appointments and shuttle service on the campus.

– A single toll-free number for patients to call when making appointments and getting information such as directions or procedure results.

– A “green” building featuring an energy-efficient design, the largest “green roof” in the region and a location that promotes alternative transportation.

Speakers at the Thursday dedication included Carilion President and CEO Dr. Ed Murphy, and COO Nancy Agee. The facility will open to patients on Monday September 14.

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